I. General Principle
Any Dobot education products that are purchased legally or obtained for free through operational activities, if found defective, have access to the warranty service provided by Shenzhen Yuejiang Technology Co., Ltd. (hereinafter referred to as Dobot) or Dobot-authorized agents.
(1). 1-Year Warranty for Main Body Only.
(2). 3-Month, 6-Month, or 1 Year-Warranty for According Spare Parts (See Attachment for Details).
(3). Consumables Not Covered Under Warranty (See Attachment for Details).
III. Proof for Warranty
(1). Purchase Invoice: the sales invoice issued by Dobot or an authorized agent.
(2). Ex-Factory Date: ex-factory date is the date the product leaves the factory, which can be acquired through Dobot serial number. If a customer fails to provide a valid invoice or related proof, his or her warranty period will start the day after 90 days the product leaves the factory. e.g., if the Dobot serial number the customer offers indicates the ex-factory date is June 1st, 2019, then his or her warranty period will start on the day of August 29st, 2019.
IV. Scope of Free Warranty
As long as you can meet one of the following conditions, you will be covered under free warranty.
(1). Be able to provide valid proof and confirm that during the warranty period, there are non-human performance failures or quality problems caused by the third-party software approved by Dobot.
(2). Have already paid for warranty extension and confirm that during the warranty extension period, there are non-human-caused performance failures or quality problems caused by the third-party software approved by Dobot.
(3). After customers have paid for the warranty, Dobot provides a 90-day warranty for the replacement parts.
V. Scope of Paid Warranty
As long as you can meet one of the following conditions, you will be covered under paid warranty.
(1). The product exceeds the warranty period;
(2). Unable to provide proof for warranty and valid invoice, except those that can be proved within the warranty period;
(3). The content on the warranty proof is altered or does not match the physical identification of the product;
(4). Product failures caused by a lack of proper use and maintenance according to the user manual;
(5). Product failures caused by disassembly, maintenance, modification unauthorized by Dobot;
(6). Improper use including immersion in liquid, dampness, mold, insect damage or animal chew;
(7). Damage caused by force majeure.
VI. Shipping Costs
(1). Dobot bears the back-and-forth shipping costs incurred within the scope of free warranty.
(2). Dobot bears the shipping costs of sending back the repaired products incurred within the scope of paid warranty.
VII. Warranty Extension Policy
Dobot supports paid warranty extension when a customer wants it. How much the warranty extension costs and how long it lasts shall be subject to the negotiation between Dobot and the customer.
VIII. Interpretation of Warranties
Dobot reserves the final right to interpret and modify this warranty policy. Without informing its customers, Dobot has the right to make necessary changes to all warranty information, product performance and specifications, all of which shall be subject to the latest notice on Dobot official website: en.dobot.cn.
Customer Service Hotline: 400-800-7266
WeChat service number: DOBOT2019
Customer Service Email
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